wave2d Privacy Policy

Introduction — Our Commitment

wave2d is an online entertainment platform built for people in Myanmar, and we are committed to handling your personal data with care and respect. This Privacy Policy ("Policy") describes how we operate when you use the wave2d.im website and related services ("Services").

By continuing to use the Services, you confirm that you have read and understood this Policy and agree to its terms. If you do not agree, you may stop using the Services and contact our customer support.

Information We Collect

We collect the following categories of information to deliver wave2d services and provide a better user experience.

2.1 Information You Provide Directly

• Name, date of birth, and gender
• Contact phone number and email address
• Account username and password (stored in hashed form)
• Payment details — KBZPay, Wave Money, AYA Pay, CB Pay numbers (stored encrypted)
• Messages sent to customer support

2.2 Information Collected Automatically

• IP address and computer / phone device information
• Browser type and language settings
• Service access time and session duration
• Game history and financial transaction records
• Data collected from cookies and similar tracking technologies

2.3 Information obtained from third-party sources

Payment service providers and identity verification (KYC) processes may supply necessary information. Data received in this way is also handled in accordance with this policy.

How is your information used?

We use the information we collect only for the following purposes.

3.1 Account Management

We use identification data to create, verify, and secure your account. Date of birth is required to confirm that only players aged 21+ can participate.

3.2 Financial Transactions

We use payment data to process deposits, withdrawals, and bonus payments. The minimum deposit and withdrawal amount is 20,000 Ks, and each transaction is recorded.

3.3 Customer Service

We use contact information to answer questions, resolve issues, and send you important updates about your account. Our customer service team is available 24/7 in Myanmar language.

3.4 Security and Anti-Money Laundering

We analyze device data, IP logs, and transaction records to prevent unauthorized account access, fraud, and money laundering. This is carried out as a legal obligation under applicable regulations.

3.5 Service Improvement

We use gameplay records and service data to analyze platform performance, fix bugs, and understand game preferences. This is done in aggregated form only, without identifying you personally.

Information Sharing and Disclosure

wave2d will never sell your personal information to third parties. However, we may share it where strictly necessary to deliver our services.

4.1 Service Providers

We share only the data strictly necessary for payment processing (KBZPay, Wave Money, AYA Pay, CB Pay), game software providers, and hosting services. All of them are bound to us by data protection agreements.

4.2 Legal Requirements

We may be required to disclose data to comply with a lawful order, legal proceedings, or applicable regulations. When such disclosure is mandatory, we will endeavor to notify you in advance, where the law permits.

4.3 Business Changes

Customer data may be involved in the event of an ownership change, merger, or transfer of assets involving wave2d. In such cases, we will ensure that this policy continues to be followed and that data protection is maintained.

Cookies and Tracking Technologies

The wave2d website uses cookies and similar technologies. They are not stored on your device permanently and are used only to improve the service.

5.1 Strictly Necessary Cookies

Cookies that are essential for the service to function — session management, login verification, and security checks. Without these cookies, the service cannot operate.

5.2 Functional Cookies

Used to remember your preferences, such as language settings, sound settings, and saved choices.

5.3 Cookie Controls

You can disable cookies in your browser settings, but please note that disabling strictly necessary cookies will prevent some parts of the service from working.

Data Security Measures

wave2d protects your data using SSL/TLS encryption, database encryption, and up-to-date firewall technology. Our staff can only access your data when strictly necessary, and strict access controls are in place.

Payment information is processed through a PCI-DSS compliant system, and card numbers are never stored on our servers directly — they are handled exclusively through the payment provider's encrypted gateway.

Data Retention Period

We only store your data for as long as needed to provide our services or as required by applicable laws and regulations.

• Account data — stored until the period absolutely required after account closure
• Transaction records — up to 5 years for financial compliance and legal requirements
• Customer service chat records — 1 year after the issue is resolved
• Device / IP records — 90 days for security purposes

Once the retention period ends, data will be securely deleted or anonymized.

Your Rights

As a wave2d customer, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected].

8.1 Right of Access

You can request to see what data we hold about you. We will respond within the applicable timeframe upon receiving your request.

8.2 Right to Rectification

If the data we hold is inaccurate, you can request a correction. Additional verification may be required for changes to payment and KYC data.

8.3 Right to Erasure

You can request deletion of your data except where we are required to retain it by law. Please note that this may be linked to account closure.

8.4 Right to Portability

You can receive the data you have provided in a readable format (CSV or JSON) to transfer it wherever you need.

8.5 Right to Object

You can object to the use of your data for profiling or direct marketing where it is not strictly necessary, such as the disclosure of health data.

Protection for Under 21

wave2d services are for adults aged 21 and above only. We do not intend to collect or store data from any person under 21.

If we become aware that a person under 21 has used our services, we will immediately close that customer's account and securely delete their data.

Policy Updates

wave2d may update this policy at any time. For significant changes, we will notify you in advance via an in-service notification or your registered email.

Continuing to use our services after a notification is sent means you accept the updated policy. If you do not agree with the changes, you may stop using the services and contact [email protected].

Contact — wave2d Data Protection

For questions about our privacy policy, data rights requests, or complaints, you can reach our customer support team through the following channels.

• 24/7 Live Chat — contact us directly in Burmese through the service
• Email — [email protected]

We will respond to data rights requests within the applicable timeframe and carry out a verification process to confirm how much data we hold.